Seamless Flu Clinic Logistics and Delivery

Summary:

• Client: Large Hospital System
• Location/Service Area:  San Jose & South Bay Area Region
• Services Rendered: Monday-Friday round-trip transport of flu clinic vaccines and coolers between the main hospital pharmacy and a new off-site clinic location

The Challenge

A large hospital system was relocating its flu clinic to a new off-site location which would serve its 150,000+ primary care members. Construction-related parking challenges at the main medical center combined with the relocation risked delays, miscommunication, and patient dissatisfaction. Internal staff were stretched thin, performing transport duties that pulled them away from their core responsibilities. Additionally, the risk of vaccine spoilage and logistical mismanagement posed a serious threat to patient safety and operational efficiency. The hospital needed a reliable, scalable solution to ensure smooth transport of vaccines while maintaining compliance and supporting patient access. 

Our Solution

Am-Tran provides dedicated, scheduled courier services for the off-site flu clinic, including high-priority round trips with trained primary and backup staff. Our team uses a real-time tracking and reporting system to ensure visibility and accountability for every delivery. All couriers are vetted, trained, and HIPAA-compliant, guaranteeing safe and compliant transport of vaccines. A dedicated manager coordinates directly with hospital staff to seamlessly integrate Am-Tran services into their existing workflow. 

Results

Partnering with Am-Tran delivered immediate, measurable improvements. Flu clinic supplies arrived on time, reducing wait times and enhancing privacy and security through full tracking and vetted courier personnel. Hospital staff have noted that Am-Tran’s large-scale deployment demonstrated the depth of our South Bay medical fleet. The staff has been very satisfied with the work. They’ve said that everything is going smoothly, couriers arrive quickly and on-time, and that they accommodate requests for additional deliveries as needed.