Case Study: Improving Home Deliveries with a Recurring Route

Summary:

• Client: Infusion pharmacy and home TPN provider
• Location/Service Area: Sacramento and Greater SF Bay Area 
• Services Rendered: Twice-weekly route from pharmacy to patient homes 

The Challenge

An infusion pharmacy came to us looking for an alternative to their in-house delivery operation. Their current system was diverting office staff from their core job functions to handle deliveries. This was causing disruptions to day-to-day operations, overburdening staff, and resulting in inconsistent deliveries. Their operations were growing and they realized they needed a more reliable and scalable way to get patients the medications they needed at home. 

Our Solution

Am-Tran stepped in and began running a twice-weekly route from the pharmacy to numerous patient homes. We were able to seamlessly blend the pharmacy’s routes into our existing courier infrastructure, making the transition quick and easy. All deliveries were handled by HIPAA-certified, trained medical couriers. And a dedicated manager worked directly with the pharmacy staff to make sure everything ran smoothly. 

Results

The pharmacy saw immediate improvements after partnering with our courier services. Staff could focus on their core pharmacy functions instead of being pulled into delivery logistics. Deliveries became consistent and reliable, handled by qualified medical couriers who understood the specialized requirements.

The pharmacy gained the ability to scale their operations seamlessly. Our fleet gave them access to backup services and helped them meet growing patient demand without hiring additional staff. They also benefited from features their old system lacked, including real-time tracking and custom patient notifications that enhanced the overall patient experience.

And for the first time, the pharmacy had access to someone who specializes in logistics—someone who could not only oversee day-to-day operations but also anticipate potential issues before they became problems. This allowed for proactive adjustments, increased reliability, and even opportunities to streamline workflows and improve turnaround times.