Leveraging Advanced Technologies to Improve Courier Service and Quality

How technology impacts our industry and how it drives quality & efficiency at Am-Tran

In a world where customers expect deliveries to be quick and convenient, incorporating the latest technology is essential in providing the highest quality courier service. Am-Tran has taken big steps to do just that by migrating to a state-of-the-art routing and dispatch system called Xcellerator. With this new enterprise software, our customers have a bounty of advanced order management capabilities and our dispatchers have enhanced tools to optimize routes with the greatest efficiency.

We believe in the power of technology to drive courier excellence. We’ve designed our operations and our Key Performance Indicators (KPIs) around it. This comprehensive guide outlines the tools available to both customers and dispatchers to optimize delivery operations.

Account Management

The customer portal provides self-service access to essential account functions and delivery information. Our online platform empowers customers with greater control over their logistics operations while reducing the need for phone-based inquiries.

Account Dashboard

Customers access a centralized dashboard displaying all active orders, delivery history, and account information. This self-service approach provides customers with immediate access to their data and allows our dispatchers to focus on other essential business.

Convenient Billing

Customers can review, pay, and archive invoices easily using an online courier portal. This makes for greater efficiency and transparency, both of which can lead to cost and time savings. 

Tracking and Monitoring Capabilities 

Advanced monitoring systems provide complete visibility into every aspect of the delivery process. These tools benefit both customers who need delivery updates and dispatchers who manage fleet operations.

GPS-based Tracking

Real-time GPS technology allows customers to track their deliveries with greater accuracy. Dispatchers leverage this technology to monitor their drivers and vehicles as well to anticipate any issues and route most efficiently. This tool benefits both customers who need delivery updates and dispatchers who manage fleet operations. 

Automated Notifications

Following the progress of an item in transit is critical. Our system generates automatic updates at key delivery milestones, keeping customers informed without requiring manual intervention from dispatch staff. These notifications include pickup confirmations, en-route status updates, delivery completions, and more. They can be fully customized to meet our customers’ end user needs.

Real-Time Updates

Real-time updates also allow us to communicate any unexpected delays to customers, making for more transparency and smoother operations overall. This transparency helps customers adjust their schedules accordingly and reduces incoming calls to dispatch. 

Order Management Tools

Our order management technology streamlines the entire process from initial request to final delivery assignment. These tools ensure accuracy while also saving time for customers and dispatchers.

Real-Time Order Processing

Our dispatch system processes orders immediately upon receipt, allowing for faster route assignment and reduced wait times. Dispatchers can view incoming orders in real-time and make immediate routing decisions to maintain efficiency.

Fast Reference System

The Fast Reference system enables customers to place recurring orders instantly using unique IDs linked to pre-filled templates. This streamlined approach reduces order placement time from minutes to seconds, particularly beneficial for customers with regular delivery requirements. Read more about how Fast Refs work.

Benefits to Using These Tools

Greater Control Over Your Logistics

With our tools, businesses gain real-time visibility, standardized reporting, and centralized oversight. This all translates into greater control over logistics. Decision-makers have the clarity they need to fine-tune operations, while automated systems ensure consistency across the board. Instead of juggling fragmented processes, you have a streamlined, transparent, and fully accountable logistics operation without the headaches of managing it in-house.

Read more about how outsourcing logistics can lead to greater control. 

Faster Troubleshooting with Live Chat 

We implemented a live chat system to centralize communication, speed up response times, and allow multiple stakeholders to participate and stay informed. Requests are now resolved in under two minutes, patients receive critical information faster, and customer service representatives are freed up to handle other tasks. his level of visibility and efficiency gives businesses greater control over their operations and ensures that nothing slips through the cracks.

Read more about how we leverage live chat to help customers quickly get the information they need.

Conclusion

We will continue to adapt our business to the latest technology. This improved software is part of our ongoing effort to provide the best service for our customers. We look forward to driving success for your business for years to come! Call us to inquire about services today.

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